Frequently Asked Questions
We're still the same Image Source that you love. Our online THRIVE shop comes with your personal account team guiding the process and protecting your brand the whole way. If you would rather not make purchases online, your personalized sales team is ready and waiting for you. Same great service, just now with the added feature and convenience of online shopping.
How does it work?
Shop for sustainable branded merch, select the item color (if applicable), enter the color you would like the logo to be printed in—providing a PMS color if available—enter your item quantity, upload your logo to be printed, and add the items to your cart. To proceed with check out, you will be prompted to login. Use the "Register" tab to create a log in or the "Login" tab if you have already created an account. Proceed with check out by entering in your ship to address, billing address, and credit card information.
Can I print my logo in more than one color?
The Thrive Shop is only available for one color logos, if you would like your items to have more than a one color logo please email your Image Source account team.
Can I pay with a PO?
Our Thrive Shop currently only accepts credit cards. If you would like to make a purchase using a company PO, please email your Image Source account team. If you do not remember who your account team is, you can email the Thrive Shop customer service team at firstname.lastname@example.org and we'll help connect you to your team.
Will I get a proof for my order?
Your account team will send you over a virtual mock-up for your order before the items go into production.
How long until my items arrive?
The Thrive Shop operates on a 5-7 day turn around time from when the order is placed, unless a longer production time is noted on the item. Depending on where your products are shipping from will determine how soon they arrive after shipping.
How will I know if my order ships?
Once your order ships, you will receive an email with the tracking number.
What if I can't find the products I am looking for or I want some additional ideas?
Our online store is a curated selection of quality sustainable products, but we have access to other items as well. Reach out to your account team or Contact Us through the THRIVE Shop and we will help you find the exact right item you are searching for.